The Quality Tourism Framework (QTF) is an integrated online system that provides access to business development programs that support Australian tourism business to continually grow and develop their businesses.
The Quality Tourism Framework was developed specifically to address the evolving needs of tourism businesses operating within Australia.
The QTF and its programs have been developed in consultation with subject-matter experts in areas such as sustainable tourism , business development, accessible tourism and more. This ensures that businesses are accurately informed with industry best practice as they work to further develop and improve their business.
Quality Tourism Accreditation signifies that a tourism business has made a commitment to exceeding customer expectations through best practice in service, safety, insurance, advertising practices, risk management and business operations.
Sustainable Tourism Accreditation is the Australian tourism industry’s largest and longest-running sustainability program, with more than 3,000 participating businesses. Accreditation incorporates sustainability across environmental, cultural, social and commercial business practices.
The Tourism Emissions Reduction program provides businesses with an emissions estimate and a tailored emissions reduction plan. Businesses can demonstrate their commitment to enacting waste and emission reduction measures to visitors via a link and QR code.
The Accessible Tourism program provides businesses with a comprehensive online accessibility assessment and an Accessibility Information guide for visitors. Businesses meeting essential criteria are recognised across support areas of cognitive/autism; limited mobility; low hearing; low vision; wheelchairs and scooters.
Star Ratings are an internationally recognised symbol for quality accommodation standards used in more than 70 countries worldwide and reflect the cleanliness, quality, and condition of facilities. Star Ratings assist accommodation operators develop their product to a higher standard and promote high-value accommodation to consumers.
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